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Refund Policy

Last updated: July 9, 2025

A legal disclaimer

At Cigma Digitals, we strive to deliver high-quality digital marketing, design and consulting services. This Refund Policy explains the circumstances under which you may request a refund or credit. By engaging our services or purchasing a service package, you agree to the terms below.

1. Applicability

This policy applies to all paid services, including:

  • One-time projects (branding, packaging design, website builds, Growth Audits beyond the free report)

  • Monthly retainer agreements (SEO, paid media management, content automation, CRO)

  • Fixed-fee service packages

Free consultations and the complimentary Growth Audit report are not eligible for refunds.

2. Non-Refundable Fees

  • Upfront Deposits – Any advance deposit (typically 30 % of project fee) is non-refundable. It secures your project slot and covers initial scoping, research, and resource allocation.

  • Work Completed – Fees for services already rendered (delivered designs, completed campaign setups, consulting hours) are non-refundable.

3. Cancellation & Pro-Rata Refunds

3.1 One-Time Projects

  • Cancellation within 7 days of contract signing: You may cancel your project and receive a pro-rata refund of amounts paid minus the non-refundable deposit and any work already delivered.

  • Cancellation after 7 days: No refund will be issued; outstanding project fees remain payable.

3.2 Monthly Retainers

  • 30-day notice: To end a retainer, you must notify us in writing at least 30 days before your next billing cycle.

  • Pro-rata adjustment: We will credit or refund any pre-paid fees for days beyond the 30-day notice period. No refunds are offered for fees covering work already performed up to the end of that notice period.

4. How to Request a Refund

  • Submit your request in writing to letsconnect@cigmaevents.com with subject line “Refund Request”.

  • Include: your name, company, invoice number, service type, date of purchase, and brief reason for the request.

  • We will acknowledge receipt within 2 business days and evaluate your request.

  • Approved refunds will be processed within 14 business days, returned via the original payment method.

5. Exceptions & Dispute Resolution

  • Deliverable disputes: If you believe delivered work is not in line with the agreed scope, please notify us within 7 days of delivery so we can revise or rework at no extra charge.

  • Quality claims: Any claim of sub-standard work must be submitted in writing, specifying the issue. We will use commercially reasonable efforts to remedy.

  • Denied requests: Refunds will be denied if you’ve approved deliverables, requested excessive revisions beyond the contracted rounds, or failed to provide timely feedback.

6. Changes to This Policy

  • We reserve the right to update or modify this Refund Policy at any time. The “Last updated” date above reflects the current version. Continued engagement after changes indicates your acceptance of the revised terms.

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